Terms of service

OVERVIEW

Welcome to Satory Stationery! The terms "we", "us" and "our" refer to Satory Stationery Limited (Company Number: 16393157), trading as Satory Stationery. Satory Stationery Limited operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you have the consent of a parent or legal guardian to use the Services.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colours or product appearance may differ slightly from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We make every effort to ensure that our product descriptions, images and specifications are accurate. However, colours and product appearance may vary slightly depending on your screen, device settings and display configuration. These variations do not affect your statutory rights, including your right to receive products that are as described and of satisfactory quality.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Satory Stationery Limited reserves the right to accept or decline your order for a valid reason, including where a product is unavailable, there is an error in the product or pricing information, or we are unable to process your payment. Your order is not accepted until Satory Stationery Limited confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Satory Stationery Limited may be unable to accommodate cancellation requests more than 15 minutes after an order is accepted. In the event that we do not accept, make a change to or cancel an order, we will attempt to notify you by contacting the email address, billing address and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange in accordance with our Refund and Returns Policy.

You agree to provide accurate information when placing an order and to use the products purchased in accordance with applicable laws. If you are purchasing on behalf of a business or organisation, you confirm that you are authorised to do so.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. All prices displayed on our website are in pounds sterling (£) and include VAT where applicable. Any applicable delivery charges will be displayed separately at checkout before you complete your purchase. Any customs duties or import charges applicable to international orders are the responsibility of the customer, where relevant.

Prices posted in our online store may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, payment details and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are duly authorised to use the chosen payment method for the purchase, (iii) charges incurred by you will be honoured by your payment provider, and (iv) you will pay charges incurred by you at the prices displayed at the time of purchase, including any applicable delivery charges and taxes.

SECTION 5 - SHIPPING AND DELIVERY

We aim to dispatch orders within the estimated processing times stated on our website. Delivery times are estimates and may vary depending on the delivery location and the shipping carrier.

Once your order has been dispatched, you will receive any available tracking information.

We are not responsible for delays caused by events outside our reasonable control. However, if your order is lost, damaged or does not arrive within the expected delivery timeframe, please contact us so that we can investigate and assist with an appropriate resolution.

Responsibility for the products remains with us until they are delivered to you or to a person nominated by you to receive them, in accordance with applicable consumer law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Satory Stationery Limited, its affiliates or licensors and are protected by UK and international copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright or other intellectual property of Satory Stationery Limited, Shopify or any third party. Unauthorised use of the Services may be a violation of UK and international intellectual property laws. All rights not expressly granted herein are reserved by Satory Stationery Limited.

Satory Stationery Limited's names, logos, product and service names, designs and slogans are trademarks of Satory Stationery Limited or its affiliates or licensors. You must not use such trademarks without the prior written permission of Satory Stationery Limited. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over or input into.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools, except where such liability cannot lawfully be excluded or limited.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources or content on any third-party websites, except where such liability cannot lawfully be excluded or limited. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Satory Stationery Limited. Shopify provides the platform that enables us to operate our online store, but is not the seller of the products offered through our store.

Nothing in this section affects any rights or remedies you may have under applicable consumer protection laws.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this licence to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our reasonable discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to update information where necessary.

If an error affects an order you have placed, we will contact you as soon as reasonably possible to explain the issue and discuss the available options. If we are unable to fulfil your order, any payment received will be refunded promptly.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter", "spam" or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Satory Stationery Limited, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services without our prior written permission; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraping, data gathering and extraction tools or other automated processes to access the Services in a manner that interferes with their operation or breaches these Terms; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable or terminate your account where we reasonably determine that you have violated any part of these Terms.

SECTION 14 - AUTOMATED ACCESS

You must not use automated systems or software to access, extract or collect information from the Services in a manner that interferes with the operation, security or availability of our website, or that breaches these Terms or applicable laws.

We may take reasonable technical measures to limit or restrict automated access to our Services where necessary to protect our website, business and customers.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services, or any part thereof, where reasonably necessary, including where you breach these Terms or misuse our website. Where appropriate, we will provide notice of such action.

Any suspension or termination will not affect rights or obligations arising from orders already placed or any statutory rights you may have. You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes. While we make reasonable efforts to ensure that the information on our website is accurate and up to date, we do not guarantee that all information will always be complete or free from errors. Any reliance you place on general information provided through the Services is at your own discretion.

Except as expressly stated in these Terms, the Services are provided on an "as is" and "as available" basis. While we make reasonable efforts to ensure that our website operates correctly, we cannot guarantee that the Services will always be uninterrupted, secure or error-free.

Nothing in these Terms excludes or limits any rights or remedies you may have under applicable consumer protection laws, including your statutory rights under the Consumer Rights Act 2015.

SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any breach of your statutory rights as a consumer.

To the fullest extent permitted by law, Satory Stationery Limited shall not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was entered into.

We are not responsible for losses arising from circumstances beyond our reasonable control, provided that this does not affect your statutory rights or any obligations we have under applicable consumer protection laws.

Nothing in these Terms affects any rights or remedies you may have under applicable consumer protection laws.

SECTION 18 - INDEMNIFICATION

You agree to indemnify and hold harmless Satory Stationery Limited, Shopify, and our affiliates, partners, directors, employees, agents, contractors, licensors and service providers against reasonable losses, damages, liabilities and legal costs arising directly from your unlawful use of the Services, your breach of these Terms or your infringement of a third party's rights.

We will notify you of any claim to which this section applies, provided that a failure to promptly notify you will not relieve you of any obligations unless you are materially prejudiced. Where appropriate, we may manage the response to such a claim, and you agree to provide reasonable cooperation and any relevant information required.

Nothing in this section requires you to indemnify us for losses arising from our own negligence, breach of contract or unlawful conduct.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the agreement and understanding between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals, whether oral or written, between you and us (including any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void.

We may transfer, assign or delegate these Terms and our rights and obligations where reasonably necessary, provided that this does not reduce or affect any rights you have under these Terms or applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

You and Satory Stationery Limited consent to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer protection rights or jurisdictional protections available to you under applicable law.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes, where permitted by applicable law.

 

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at hello@satorystationery.com.
Satory Stationery Limited (trading as Satory Stationery)
Company Number: 16393157
339 Bluewater House, Smugglers Way, London, SW18 1ED, United Kingdom
Email: hello@satorystationery.com